Everything you need to know about ordering from Hoffmakers.
Hassle-free guarantee
We want every order to arrive perfect. Because our toys are handmade and 3D printed to order, we don't accept general returns or exchanges — but if anything arrives defective, damaged, or incorrect, we'll make it right, hassle-free.
Just email us at [email protected] within 14 days of delivery with your order details and a photo, and we'll send a free replacement or issue a refund — no need to ship anything back.
We ship anywhere in the United States via USPS. Live shipping rates are calculated at checkout based on your ZIP code, so you only ever pay the actual postage.
Prefer to pick up? Choose free local pickup in Smithfield, UT at checkout — we'll email you the exact pickup address and arrange a time after your order is placed.
Orders are printed and packed as quickly as we can, and most ship within a few business days.
Questions, custom requests, or bulk orders? We'd love to hear from you. Reach us any time at [email protected].