Everything you need to know about ordering from Hoffmakers.
Questions, custom requests, or bulk orders? We'd love to hear from you. Reach us any time at [email protected].
Hoffmakers is a small, family-run business based in Smithfield, Utah, operating as a DBA (doing business as) of True North Engineering Services, LLC.
Free 30-day returns
Not the right fit? We'll issue a full refund for any reason within 30 days of delivery — no need to ship anything back.
Just email us at [email protected] within 30 days of delivery with your order details, and we'll process your refund right away.
We ship anywhere in the United States via USPS. Live shipping rates are calculated at checkout based on your ZIP code, so you only ever pay the actual postage — and shipping is free on orders over $50.
Prefer to pick up? Choose free local pickup in Smithfield, UT at checkout — we'll email you the exact pickup address and arrange a time after your order is placed.
Orders are printed and packed as quickly as we can, and most ship within a few business days.
How long does shipping take?
Orders are printed and packed as quickly as we can, and most ship within a few business days. Live USPS shipping rates are calculated at checkout based on your ZIP code, so you only ever pay actual postage — and shipping is free on orders over $50.
Can I get a pack of the same flexi animal or dragon?
Yes. Each flexi animal and dragon is sold in packs of that same design (5-Pack, 10-Pack, and up) right from its own product page.
Are Hoffmakers toys safe for kids?
Every item is 3D printed in durable PLA plastic, a food-safe, non-toxic material commonly used for children's products. As with any small toy, we recommend adult supervision for very young children due to small parts.
Do you offer wholesale or bulk pricing?
Yes. For classrooms, ward/stake activities, parties, or events, email us at [email protected] with the quantity you need and we'll put together bulk pricing.
Can I pick up my order instead of paying for shipping?
Yes. Choose free local pickup in Smithfield, UT at checkout, and we'll email you the exact pickup address and arrange a time after your order is placed.
How do I clean and care for a 3D-printed item?
Wipe with a soft, damp cloth — that's all most pieces need. Avoid the dishwasher, direct sunlight, and high heat (like a hot car dashboard), since PLA plastic can start to warp above about 140°F/60°C.